Terms of Service

Who you are dealing with

Lawn Advisor LLC, Florida limited liability company, document number L19000182601, FEI/EIN 84-2549896, filed July 16, 2019, status ACTIVE. Principal address 4568 Palmetto Cove Lane, Jacksonville, FL 32258. Manager: Matthew A. Pile. Phone (904) 419-7358. These terms apply to lawn maintenance and yard cleanup performed by this company in Duval County and northern St. Johns County, Florida.

What is sold, and where

Services only, performed in person on your property. Nothing is sold through this website. There is no cart, no checkout, no shipping and no online payment. The .shop extension in our domain is only an address; it does not mean products are offered. Work is arranged by telephone, performed on site, and invoiced afterward.

Quotes and prices

The rates published on our home page are the rates we quote and the rates that appear on the invoice. Recurring mowing is priced by mowed area, not deed acreage — if a retention pond or preserve line takes up part of your parcel, you pay for the part we actually cut. Overgrowth resets, hedge runs, pine straw and sod work are quoted after the property is walked, usually within two working days of your call. A quote given after a walk-through holds for 30 days.

Scheduling, weather and dormancy

• Recurring customers are assigned a fixed weekday and stay on it.
• Storms move a route by a day or occasionally two during rainy season. You are told by text when that happens; it is not a missed service.
• From December through February lawns here are dormant. The schedule automatically drops to every third week at the posted dormant rate, and that visit is mostly leaf and debris removal. We do not bill weekly for cutting grass that is not growing.
• Service resumes on the regular weekly or biweekly schedule when growth restarts, normally in March.
• If a gate is locked, a dog is loose in the yard, or a vehicle blocks access and we cannot complete the visit, we will call, and a return trip within the same week is not charged extra.

Cancellation

Recurring mowing has no contract and no term. Give us a week's notice to come off the route and there is no cancellation fee and no argument about it. A one-off cleanup, hedge job or install may be cancelled at no cost up to 24 hours before the scheduled date; inside 24 hours, if the crew and materials are already committed, we may charge for materials already purchased.

Payment

Invoices are issued after the work is finished, never before. Payment by card over the phone, by Zelle, or on monthly statement terms for property management accounts. Invoices are due within 14 days. Accounts more than 30 days past due are taken off the route until they are cleared. We do not require deposits for recurring mowing; on large installs we may ask for the material cost up front and say so in the quote.

Work we do not perform

Lawn Advisor LLC does not apply fertilizer, herbicide, insecticide or fungicide. Commercial application in Florida requires a limited commercial landscape maintenance certification from FDACS, which this company does not hold. We also do not install or repair irrigation, remove trees, grind stumps, or perform landscape design or construction work. If your property needs any of that, we will say so and give you the name of a licensed contractor or applicator — we receive nothing for that referral and we do not pass your contact details along.

Property, damage and liability

We carry general liability insurance and a certificate is available on request; two of the management accounts we service require one on file. If our equipment damages something — a sprinkler head clipped by a mower deck, a low-voltage light fixture, a screen — tell us within seven days and we repair or replace it. What we cannot be responsible for is pre-existing damage, irrigation heads set above grade or in the mow line, invisible pet fencing, cables buried at insufficient depth, or objects hidden in tall grass on a first cut of an overgrown lot. Turf health outcomes depend on watering, drainage, soil and treatment programs that are outside our control and, in the case of chemical treatment, outside what we are licensed to do.

Your responsibilities

• Keep the yard accessible on the scheduled day — gates unlocked, pets inside, vehicles off the grass.
• Tell us about buried lines, irrigation heads, invisible fencing or anything else a mower deck should avoid.
• Tell us the deadline on an HOA compliance letter when you call, so we can schedule inside it.

Governing law

These terms are governed by the laws of the State of Florida, and any dispute belongs in the courts of Duval County, Florida.

Questions

Call (904) 419-7358 or write to office@quexprom.shop. A person who works here answers both.